CMS Associate Russia

Created by: Eli Lilly and Company
Added: 06.12.2019

Advert description

Responsibilities

C2P & HCP Meetings Support:
  • Fluent in Russian language
  • Handling queries / calls from external customer such as healthcare professionals and affiliates in a courteous, professional manner.
  • Coordination & execution of C2P process for assigned country/Hub.
  • Ownership for issue resolution and escalation as required across all Contract to Payment processes for assigned country/Hub.
  • Demonstrate business process expertise, both functionally and technically in process and be prepared to train/lead team in same.
  • Accurate recording of all data to ensure compliance with relevant compliance requirements
  • Ensures optimal customer satisfaction in all aspects of the C2P process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
Create, Promote and Maintain Operational Excellence
  • Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Participates in internal and external educational opportunities relevant to the information or customer service environment.
Compliance
  • Understand and follow all compliance policies, laws and regulations.
  • Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP’s
  • Ensure HCP Care data compliance with Transparency reporting requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Comply with any corrective actions.
  • Cooperate with investigations, monitoring and audits.

Company Overview

The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management). The current headcount is circa 320 multi-lingual employees and was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe.

Basic Qualifications

Diploma or Secondary education with focus on Travel, Finance or Healthcare industry

Additional Skills/Preferences
  • Legal and/or Contracting support experience an advantage
  • Compliance and controls experience an advantage
  • Hospitality and/or Travel & Meetings experience an advantage

Specific details

Type of Contract Full time
Preferred Education Bachelor's
Level of Experience 2-5 years

Location

Ireland, Europe
Cork